TWR Communications will be closer on Friday, July 3rd in observance of Independence Day. We will reopen for normal business hours the following Monday, July 6th. We wish all of our customers a Safe & Enjoyable Holiday! 🇺🇸
Who’s answering your business telephone calls during COVID-19? 📞
Support Your Customers 24/7 ☎️
This is a trying time for everyone, don’t leave your callers in the dark. With a 24/7 virtual receptionist service, you can serve your customers—no matter where or when you’re working. Statistics prove that consumers hang up on answering machines and call the next Company until they get to speak with someone. Don’t lose business.
Keep Your Customers in The Know ☎️
Your customers have questions – more now than ever. You may have temporarily changed your hours or service offerings. Existing and potential customers will be calling you for all the details. Simply provide TWR with a list of frequently asked questions and we will build procedures with your instructions. They won’t even know they aren’t speaking with your business.
Your Business Phone Number Wont’t Change ☎️
Callers will still call your Business Telephone Number. By simply forwarding your telephone number to a unique telephone number TWR provides, your calls will be answered with the same greeting you do when you’re open. Forward your lines during after-hours or peak business times. We will get your message details by text, page, fax, email and of course, by telephone.
Call TWR at (301) 777-2692 for more details! ☎️
TWR’s Coronavirus Statement:
To Our Customers, Employees and Partners of TWR Communication’s
On behalf of TWR COMMUNICATIONS, it is important to share with you our plan of operation during the COVID-19 (Coronavirus) pandemic. The safety and health of employees, their families and our entire business community remain our primary concern.
Our Company has specific Missions for all of the Products & Services that we provide. Communication’s is vitally important at a time like this. Keeping these tools in operations are essential for the Medical, First Responders and in-person is a mission and operations critical industry that directly supports the safety and welfare of the public. It is that spirit of mission which drives us to serve our end-users and support channels; even in the most difficult of circumstances.
TWR always offers, provides, monitors and serves a large number of Alarm & Video Security Systems for Burglar, Fire, Medical and Equipment Monitoring which is a fiduciary responsibility that we don’t take lightly. Your Safety will remain a top priority of ours and we have Experienced Staff with our Agents being available 24/7/365. Furthermore, customers who experience an equipment issue or would like to get this same protection can continue counting on your locally licensed Security Provider.
Our Telephone Answering Service is an extension to many businesses and we answer their telephone calls when they are unable to do so. This often occurs during the after-hours and weekends, but also during peak times when they are assisting other customers. To our Customers who use this professional service, you can count on TWR with no exceptions. We will continue to have adequate staffing so that we can continue serving you during this most difficult time.
We have an experienced Technical and Service Team ranging from Internet, Networking, RF Radio, Paging, Messaging and Telemetry. This T-E-A-M is here to serve You and ensure that TWR’s Tower Sites and other Operating Equipment is in solid operation.
While several steps have been taken to ensure corporate safety, I want to make clear that TWR COMMUNICATION’s remains open and ready to serve and satisfy the needs of our customers. Our Customer Service T-E-A-M is an loyal advocate of yours. They will be the person you speak with if you visit our shop or talk to us by telephone if you call.
TWR’s website and Messaging Servers are fully functional and we welcome you to visit our website at: www.twrcommunications.com
You may also visit our Facebook Page for interactive options and additional details and updates that may be posted.
In response to this pandemic, TWR COMMUNICATIONS has taken immediate health and safety precautions:
⏺Cleaning and disinfecting our restrooms, counters, telephones, office equipment and etc. on a routine and daily basis.
⏺Practicing social distancing and have encouraged T-E-A-M members to work from home if possible until further notice. Though remote, our employees have access to the technologies they utilize in the office and are fully functional.
Should you have any questions, please contact TWR COMMUNICATIONS by calling (301) 777-2692 or to our Call Center who continues 24/7 Operations at (301) 759-3060.
Thank you for your understanding and continued support. We appreciate our partnership with You and the difference you make in your community.
Gary McKenzie
President & CEO
gary.mckenzie@twrcommunications.com
(301) 777-2692 Ext. 132
FAX: (301) 777-7845
Toll-Free: (800) 262-7005
EMAIL: corporate@twrwifi.com
NOTICE:
Unless a mandate is enforced, we will continue with our Business as Usual motto. Our 24/7 Call Center and Central Monitoring Station are critical and essential and will remain in service. This T-E-A-M also has the ability to handle Emergencies and After-Hour issues and concerns with our entire Company Members; even if they are not on site.
TWRCOMMUNICATIONS.COM
TWR
FEBRUARY 16, 2020 Editorial (CT News)
“TWR Career Milestone Awards” presented time Chris Meadors, Toby Preston and Susan Smith. CONGRATULATIONS to ALL!! 🥇
Presented by Gary McKenzie and Kathy Hutter
A few photos; including recent recipients of Crystal Awards for their Year’s of Service & Dedication to TWR. Congrats 🎉 👏🏼
▪️Chris Meadors: 20-Years
▪️Susan Smith: 10-Years
▪️Toby Preston: 5-Years*
*Toby Preston worked for many years and then returned 5-Years ago. Compounding his total years would likely be closer to 20.
Gary McKenzie, Kay Miller and Nancy Burt
Oh how miss you, my Captain! You were my beacon at TWR—there’s nothing that I wouldn’t give to have you back! I was honored to be called your #1–when in all reality, YOU my dear friend and mentor, were the absolute BEST #1 role model I had at TWR!
TWR Award Ceremony for Years of Service
Larry Elder: 40 Years
Susie Carr & Nancy Burt: 30 Years
Gary McKenzie & Kathy Hutter: 20 Years
Steve Law: 10 Years
Joe Saville: 5 Years
Congratulations to a unified TEAM!🎊
Happy Holidays to Everyone & Thank You!