On the shop floor, the stakes are high and the pressures are immense. Every company stakes its reputation, every day, on producing a quality product.
When quality issues crop up, it’s more than just the expense, hassle and bad press of a recall.
The damage can be a dented reputation, falling sales, skeptical dealers, and much more. Most insidiously, the downside of these issues causes many to reach for “band-aid” solutions instead of the necessary root-cause analysis—which only borrows trouble from tomorrow.
Those causes can be seriously elusive. It’s one thing to diagnose the symptoms of a problem… but something else to trace up the chain of events to truly understand what really took place and how to not just fix it, but solve it.