Buckle thanks our amazing dedicated staff for helping our state 24/7 thru a state emergency! Thankful for our reliable generator that made it possible to assist with medical, HVAC, tree services, apartment management, and all the other types of emergency services thru this unprecedented power outage We appreciate the linemen, first responders, and tree services out there in a heat wave as well!
We live in an increasingly mobile world, and text and email have become the preferred method of communication for numerous businesses and individuals. To see how Edwards Answering Service can help your business with secure text messaging, follow the link: https://www.edwardsansweringservice.com/services/text-messaging/
Efficiency will be paramount as small businesses return to the office this year. Follow the link for five tips to bring out the best in your company and your employees this fall:
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Five Tips on How to Make Your Small Business More Efficient
Attention real estate agents: prospective home buyers are still shopping even in the wake of the pandemic. Don’t sit idle while competitors are hanging balloons at the open house down the street. a real estate virtual assistant can be just the ticket to making customers feel right at home. Learn more here:
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4 Ways a Real Estate Virtual Assistant Can Make Potential Buyers Feel at Home
Edwards has been assisting dedicated workers in medical, property management, and real estate industries for decades. We wish everyone a happy and healthy Labor Day.
It’s National Dog day, is this how you wear a mask hoomans? Stay safe and cherish the fur babies today
Hiring an outsourced call center can prove to be a more economically-sound option for your small business in more ways than one. Follow the link for four examples of how outsourcing can save your small business in a big way:
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On-Site Receptionist Vs. Outsourced Call Center: 4 Costly Comparisons
Not only are EASE employees essential but so is the work pup! Thank you for the shirts Gary 😊
It's good to have an answering service on your side in case of an emergency (ICE). Edwards Answering Service offers custom ICE plans for clients with automated services who may need assistance in the event of an outage or technical difficulty. Learn how these custom answering service solutions work in our latest blog.
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Custom Answering Service Solutions Can Help In Case of an Emergency (ICE)
Making a phenomenal first impression is crucial for any company – for ALL companies. That’s why Edwards Answering Service provides flawless business communication solutions for every conceivable kind of business, from alarm companies to IT services to religious organizations to veterinarians to utilities like electric and water, and so many more. See the breadth of our services here: https://www.edwardsansweringservice.com/
The spooky season is upon us, once again, and a good-natured “boo” or two wait around every corner. There are serious scares, however – storms, disasters, and emergency situations – which demand serious and prompt action. Your customers need assurance that someone is on the other end of the line who can provide answers, ETAs, and, most importantly, reassurance. Edwards Answering Service implements phone, email and text messaging, to provide your organization with emergency-ready response, 24 hours a day. Learn more here:
EDWARDSANSWERINGSERVICE.COM
Massachusetts pushes call center answering services in wake of ‘Frankenstorm’
Are you hearing voices from beyond?... Hopefully it’s just Edwards Answering Service doing a stellar job for your customers! Happy Halloween from our gleefully ghoulish crew!
It’s never too start planning for the holiday rush. Edwards Answering Service can deliver courteous and accurate operators, 24 hours a day, 7 days a week. Reach out to us today to get started and ask about our free one week trial: https://www.edwardsansweringservice.com/specials/
The ability to see things through a customer’s eyes is invaluable. Follow the link for more on this important trait, and six other customer service skills your team can’t go without:
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The Top 7 Customer Service Skills Your Team Can’t Do Without
Believe it or not, even in increasingly digital times, many consumers won’t do business with a company that isn’t listed in a traditional phone book. It’s important to consider the various indications of professionalism that truly matter to your customers.
EDWARDSANSWERINGSERVICE.COM
Your Customers Are Doing Their Research – In More Places Than You Think
Edwards Answering Service began with just 9 rotary telephones on a dining room table just like those so many families are gathering around today. Sixty-six years later, we’re grateful to be able wish our customers, their clients, and their families a happy and healthy holiday season. Happy Thanksgiving!
The pandemic has caused everyone to work in new ways – and medical practices are no exception. Virtual care solutions such as telemedicine visits have become commonplace. Hiring an outsourced answering service can help ease the burden on your front desk staff, allowing you to provide better diagnoses and treatment to your patients. Learn more in our latest blog: https://www.edwardsansweringservice.com/supplement-your-virtual-care-program-with-an-outsourced-answering-service/
EDWARDSANSWERINGSERVICE.COM
Supplement Your Virtual Care Program with an Outsourced Answering Service
It’s the holiday season. Brick-and-mortar stores can become overwhelmed with returns, gift cards, and fielding troubleshooting calls regarding gifts in the days immediately following the holidays. Investing in a customer service provider to answer calls and answer basic questions can help alleviate stress and take the burden off of your staff. Learn more about implementing call center answering service options here:
EDWARDSANSWERINGSERVICE.COM
Call Center Phone Answering Service for Holiday Gifts
Voicemail is unacceptable when a tenant’s furnace suddenly conks out on a cold winter night. Edwards Answering Service’s operators are available around the clock to answer emergency maintenance calls and ensure that the right on-call personnel are dispatched in a timely manner.
https://www.edwardsansweringservice.com/property-management/
In the wake of a weird and wayward year, hiring a professional answering service may just be the gift that keeps on giving for your staff and your customers in 2021. Our latest blog has the details:
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Give Yourself (And Your Business) the Gift of a Professional Answering Service This Holiday
Edwards Answering Service is completely transparent with our pricing, so you know exactly what to expect. We have higher and lower volume plans available and can customize our answering service plans to fit the needs of your business. Get additional details here:
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Answering Service Pricing
Sleigh bells ring. (And Edwards is listening.) Happy Holidays from our family to yours!
The National Sleep Association says adults should have 7-9 hours of shuteye every night, at the very least. And, yes, this includes business owners. If after hours calls are keeping you up at night, consider outsourcing 24-hour customer service to a professional answering service. Our latest blog has more:
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24-Hour Customer Service Can Work Without Keeping You Up at Night
The Edwards Answering Service team now offers an ICE (in case of emergency) plan for clients who rely on automated services outside of our company but still want peace of mind that they will have phone coverage the event of a crisis or technical difficulty. Get additional details here:
EDWARDSANSWERINGSERVICE.COM
Custom Answering Service Solutions Can Help In Case of an Emergency (ICE)
How frequently do you ask your customers for feedback? If you provide stellar service, your customers are typically more than happy to give you a good review. But sometimes – most times – you have to ask. Consider asking your customers to fill out a brief survey following their call. For more on this and other ways to increase your company’s customer base, read our blog:
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3 Strategies to Increase Your Company’s Customer Base
Starting anew this year with a virtual receptionist? Good call (and fewer of them for you to answer!) Why not take the plunge and opt for 24/7 coverage? Don’t think you need that level of service? Here are four big reasons to reconsider that notion:
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4 Reasons 24/7 Customer Service is Your Most Effective Calling Card
Customized solutions, detailed call scripting, and around the clock coverage make us a premier choice for real estate agents. See why we’re regularly picked by independent agents, property investors and real estate firms: https://www.edwardsansweringservice.com/real-estate-answering-service/
Regardless of Punxsutawney Phil’s forecast, or how much snow falls between now and the beginning of spring – you can rest assured that Edwards Answering Service will remain fully operational, 24-hours a day. We employ an uninterrupted power supply with a large capacity gas-line fueled generator. That means your calls will never, ever go unanswered. Learn more: https://www.edwardsansweringservice.com/answering-service-a/
Keeping an ill or injured patient waiting indefinitely while your front desk staff juggles multiple phone calls can create a frustrating – and damaging – experience. An answering service can help you boost medical employee productivity and ensure better care for your patients. Read more here:
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3 Ways to Boost Medical Employee Productivity
Customized appointment setting services allow your customers to make appointments, reservations, and more 24 hours a day, 7 days a week, and 365 days out of the year. With Edwards, your customer service keeps going even if you are away from the office. Get additional details here:
EDWARDSANSWERINGSERVICE.COM
Take Control of Your Calendar with Customized Appointment Setting Services
Happy Valentine’s Day from Edwards Answering Service! We’ll make sure you always get the right message!
Remember the Yellow Pages? So do your customers. Follow the link to find out how some little things we might take for granted can make a big difference:
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Your Customers Are Doing Their Research – In More Places Than You Think
Nothing beats old-fashioned communication for stellar customer service. Engage with clients directly. Stay on top of their needs. Reach out for frequent updates and address concerns immediately. Read more in our blog:
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Nothing Beats Good, Old-Fashioned Communication with Clients
Happy St. Patrick’s Day from your good luck charms at Edwards Answering Service!
Edwards Answering Service’s secure text messaging keeps private health information (PHI) secure so your practice can remain complaint with federal HIPAA/HITECH laws. Current medical clients use this feature, as well as commercial and professional industries. Learn more here: https://www.edwardsansweringservice.com/services/secure-text-messaging/